Shipping policy
Estimated Delivery Times
Below you will find the average delivery time for all our orders:
- Once your order has been placed, it takes between 1 and 2 working days to process it. During the week, processing usually takes only one working day, but if you place your order on a Friday afternoon or during the weekend, it may take a little longer.
- Once your order has been processed and shipped, the average delivery time is 7 to 12 working days.
We strive to make the purchasing and delivery process as simple as possible for our customers. However, if you have any additional questions or concerns, please do not hesitate to contact our customer service team.
Below, we explain how your order is processed and delivered.
Placing an Order
The purchasing process at [store name] is designed to be as simple as possible. First, go to the product page and add the desired item to your shopping cart. To do this, click on the black ‘Add to Cart’ button.
It is important to check that you have selected the correct variants (colour, size, etc.). If everything is correct, click on ‘Complete order’.
On the information page, you will need to enter your address details correctly. Please ensure that all details are accurate. Once completed, click on ‘Continue with delivery’.
On the delivery page, you can review the details you have entered. Here you will also be informed that all shipping is completely free. As a token of our appreciation, we always cover the shipping costs.
Then click on ‘Proceed to payment’.
Payment Options
On the next page, you can choose between different payment methods. At isabella-london.uk, all payment options are SSL-encrypted, ensuring a secure environment.
Available payment methods:
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Apple Pay
- Google Pay
- Shop Pay
Once you have chosen your payment method, click on ‘Complete order’. You will be redirected to the selected payment platform. Follow the instructions to complete your purchase.
Have you encountered any problems while placing your order? Don't worry, you can contact us at any time.
Shipping Costs
Shipping is completely free for all orders. We do not apply any additional shipping costs, nor do we require a minimum order.
Shipping Your Order
Have you found the perfect accessory or product in our shop? Then you'll want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
In order to offer you fair prices, we group packages together and ship them all at once once our minimum shipping quantity has been reached. We appreciate your understanding and cooperation in building a better and more sustainable world.
Important note: Like many other online shops, we are experiencing a high volume of orders. In addition, there may be delays due to the post-coronavirus crisis situation. Please keep this in mind when placing your order. However, we will do our best to ship it as soon as possible.
Would you like your order to be shipped today?
Please contact us by email. Our customer service team will be happy to assist you and offer you the best solution.